Pricing
Last updated: July 19, 2026
twin3 is a software service operated by twin3 AI Limited. We provide AI-native digital identity verification and related software tools. All plans below are software services billed in USD.
1. Identity Verification
A one-time fee charged each time we run a verification check on an account. The check confirms control of the connected accounts and produces a verification result you can use in your profile.
| What you get | Price |
|---|---|
| Single identity verification | US$4.99 per verification |
2. Account Upgrade
A one-time fee to upgrade an existing account to a higher tier, unlocking additional profile features and a higher verification level.
| What you get | Price |
|---|---|
| Account upgrade | US$9.99 one-time |
3. Personal Subscription
An optional recurring plan for individual users who want ongoing access to premium account features. Billed automatically each period until cancelled.
| Plan | Price |
|---|---|
| Free | $0 |
| Premium — monthly | US$7.99 / month |
| Premium — annual | US$79 / year |
4. Enterprise Plans
Subscription plans for organisations, including our AI-visibility optimisation service and volume identity verification for business customers. Billed monthly or annually per agreement.
| Plan | Price |
|---|---|
| Starter | US$99 / month |
| Growth | US$299 / month |
| Custom | Contact us |
5. Billing Terms
All prices are shown in USD and, unless stated otherwise, exclude any taxes that may apply in your jurisdiction. One-time fees are charged when you confirm the purchase. Subscriptions are charged in advance at the start of each billing period and renew automatically at the same price until cancelled. We will tell you by email before any price change takes effect, and you may cancel before it applies. Payments are processed by our payment provider; twin3 does not store your full card details.
6. Cancellation
You may cancel a subscription at any time from your account settings, or by emailing wen@twin3.ai. Cancellation stops future renewals. Your plan stays active until the end of the period you have already paid for, and you are not charged again after that. There is no cancellation fee and no minimum commitment.
7. Refunds
Subscriptions. If you are not satisfied, email us within 14 days of a subscription charge and we will refund that charge in full. After that window, a cancellation stops future renewals but the current period is not refunded.
One-time fees. Verification fees and account upgrades are refundable within 14 days of purchase if the service did not work as described — for example, a verification failed for technical reasons on our side. Because a completed verification is delivered immediately, we cannot generally refund a check that has already run successfully.
Always refunded. Duplicate charges, charges you did not authorise, and charges caused by a fault on our side are refunded in full, regardless of timing.
How to request. Email wen@twin3.ai from the address on the account, with the date and amount. We reply within 2 business days. Approved refunds are returned to the original payment method, and typically appear within 5–10 business days depending on your bank.
8. Contact & Business Details
twin3 AI Limited
Company Registration No. 79893593 · Business Registration No. 79893593-000-03-26-A
Flat 1019B, 10/F, Liven House, No. 61-63 King Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: wen@twin3.ai
Support hours: Monday–Friday, 09:00–18:00 (HKT)
See also our Terms of Service and Privacy Policy.