LAST UPDATED: JULY 19, 2026
twin3 is a software service operated by twin3 AI Limited. All plans are billed in USD. This policy explains when and how we refund charges.
If you are not satisfied, email us within 14 days of a subscription charge and we will refund that charge in full. After that window, a cancellation stops future renewals but the current period is not refunded.
Verification fees and account upgrades are refundable within 14 days of purchase if the service did not work as described — for example, a verification failed for technical reasons on our side. Because a completed verification is delivered immediately, we cannot generally refund a check that has already run successfully.
Duplicate charges, charges you did not authorise, and charges caused by a fault on our side are refunded in full, regardless of timing.
You may cancel a subscription at any time from your account settings, or by emailing wen@twin3.ai. Cancellation stops future renewals. Your plan stays active until the end of the period you have already paid for, and you are not charged again after that. There is no cancellation fee and no minimum commitment.
Email wen@twin3.ai from the address on the account, with the date and amount of the charge. We reply within 2 business days. Approved refunds are returned to the original payment method, and typically appear within 5–10 business days depending on your bank.
See also our Terms of Service and Privacy Policy.